More Info
- General Info
- Visionworks is a leading optical retailer, with over 770 locations across 41 states and Washington, D.C.We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses.We accept thousands of vision insurance plans. Your FSA may also be used for an eye exam, prescription glasses and contact lenses.Remember to take care of your eyes. Our eye doctors offer eye exams for adults and children. We encourage you to schedule an annual exam today.
- Payment method
- debit
- Location
- West Town Mall
- AKA
Visionworks Doctors of Optometry
- Other Link
https://locations.visionworks.com/ll/US/TN/Knoxville/7600-Kingston-Pike
- Categories
GalleryView all (1)
Reviews
04/22/2016
Con artists, and inept technicians! BEWARE!!!
I purchased a pair of glasses at VW at a cost of $300.00, and they never got the Rx correct! After taking the glasses to Dr. Bizer's around a half dozen times to correct the lenses, I finally gave up and relied completely on my contact lenses. Turns out that my Rx is +5, and the glasses they gave me were a -3!
Fast forward to last week, I went to a competitor who gave me an eye exam and told me that I cannot use contact lenses for the next week or two. I tried to contact Dr. Bizer's Vision World about the issue again, and they refuse to do anything, other than allow me to pay almost $300,00 to put new lenses into the frames, plus charge me for another exam! The GM did say that she would take off 25%... very nice of her, since their chain competitor quoted me $40.00 to put whole new lenses into my existing frames!
10/22/2012
I can’t explain with mere words how horrid the customer service is at Dr. Bitzers at West Town Mall. I was there with my child for about 3 hours. During this time they managed to misplace an elderly women’s paperwork (which left her waiting for an exceptionally long time). When she told them she felt like she should get a discount for her trouble they all but laughed in her face! A few minutes later another customer came in to pick up her contacts. Someone from Dr. Bitzers had left her a voicemail saying her order was ready. When she showed up they basically called her a liar and told her to come back in four days! The same employee later used a tone with me that I can only describe as abrasive. I then paid for the exam and walked out. I will say that a couple of the employees that work there are warm and friendly, sad that a few ruined the experience.
Details
Phone: (865) 531-3295
Address: 7600 Kingston Pike Ste 1110-A, Knoxville, TN 37919
Website: https://locations.visionworks.com/ll/US/TN/Knoxville/7600-Kingston-Pike
People Also Viewed
- Walmart - Vision Center
8445 Walbrook Dr, Knoxville, TN 37923
- Eyeglass World
7524 Kingston Pike, Knoxville, TN 37919
- Target Optical
11100 Parkside Dr, Knoxville, TN 37934
- Visionworks
10930 Parkside Dr, Knoxville, TN 37934
- Southeast Eye Specialists
1400 Dowell Springs Blvd Ste 310, Knoxville, TN 37909
- Walmart - Vision Center
6777 Clinton Hwy, Knoxville, TN 37912
- Winston Eye And Vision Center
8609 Kingston Pike, Knoxville, TN 37923
- Gary Gitschlag MD
2100 Clinch Ave Ste 400, Knoxville, TN 37916
- Tennessee Eye Care
6354 Lonas Spring Dr, Knoxville, TN 37909
- Walmart - Vision Center
10900 Parkside Dr, Knoxville, TN 37934