More Info
- Services/Products
- Air Conditioning Service, Batteries, Belts And Hose Inspection, Brake Service & Systems, Computerized Engine Analysis
- Payment method
- visa, discover, mastercard
- Neighborhood
- West Orange Industrial Park
- Other Link
- Categories
- Auto Repair & Service, Auto Oil & Lube, Auto Springs & Suspension, Auto Transmission, Automobile Accessories, Automobile Air Conditioning Equipment-Service & Repair, Automobile Body Repairing & Painting, Automobile Diagnostic Service, Automobile Electric Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Clutches, Emissions Inspection Stations, Fuel Injection Repair, Mufflers & Exhaust Systems, Radiators Automotive Sales & Service, Tire Dealers, Tire Recap, Retread & Repair, Truck Service & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing
Reviews
09/16/2016
Danny has been taking care of my truck for the past few years and he is a very honest business man. He doesn't gauge on prices like most shops do.
06/20/2015
It took Master Car Care 42 days to repair my car. During that time:
- The issue was misdiagnosed as a faulty clutch. After agreeing to pay $750 to replace the clutch, the issue remained but I was still charged for the clutch assembly and labor, which was not needed.
- The issue was then correctly diagnosed as a transmission problem. As Master Car Care does not fix transmissions, they shipped mine out to a shop in Sanford. The price quote from that transmission specialist was very high, so I requested that another shop nearby repair the transmission. It was completed in about 5 hours' time at a much more reasonable price. Total time waiting for Master Car Care to drop off and pick up my transmission from these two places was about 4 weeks.
- Until the day that the repairs were finished, I received zero communication from Master Car Care. I truly feel that repairs would have taken even longer or not been done at all if I had not called every 3-5 days to ask what the status on my car was. When I'd call, often the answer I would get would amount to "I'll try to get around to servicing your car today or tomorrow".
- Another customer rear-ended my bumper while the car was in the parking lot. Not Master Car Care's fault, and they did fix the damage free of charge. Nevertheless, the chances of that happening would have been much less if my car wasn't sitting there for 42 days.
- Because the car sat so long, the battery (2 years old) fully discharged and no longer held a charge, necessitating a replacement.
To Master Car Care's credit, they did write off the labor charges associated with taking out and putting in the transmission. And I never felt that anything was done to intentionally swindle money from me. However, given the lack of communication and what I felt was an overall lack of professionalism, I will not be a repeat customer.
Details
Phone: (407) 877-3469
Address: 316 Maguire Road Ext, Ocoee, FL 34761
Website: http://www.mastercarcareocoee.com
People Also Viewed
- Pep Boys
8805 W Colonial Dr, Ocoee, FL 34761
- L & J Transmissions
75 E Geneva St, Ocoee, FL 34761
- Valvoline Instant Oil Change
12890 W Colonial Dr, Winter Garden, FL 34787
- Glenn's Paint & Body Shop
435 Franklin St, Ocoee, FL 34761
- Advance Auto Parts
11172 W Colonial Dr, Ocoee, FL 34761
- Ed Schmidt Inc
300 Maguire Rd, Ocoee, FL 34761
- Joe's Paint & Body Shop
601 L F Roper Pkwy, Ocoee, FL 34761
- Valvoline Instant Oil Change
224 N Clarke Rd, Ocoee, FL 34761
- Tires Plus
10351 W Colonial Dr, Ocoee, FL 34761
- All Transmission World
12939 W Colonial Dr, Winter Garden, FL 34787